Cooloff

EU withdrawal button on Wix

Directive (EU) 2023/2673 requires the member states to ensure that, from 19 June 2026, anyone who concludes contracts with consumers through a website also lets them withdraw through a dedicated function. Here is what the function must do under the directive, and two ways to get it on Wix.

This page cites the directive. Each member state has to transpose it into its own law; those laws are not reproduced here, and when this page was checked on 26 September 2026, several member states had not yet adopted theirs.

First: does the obligation cover your site?

It covers distance contracts concluded through an online interface, such as a Wix store, where the consumer has a right of withdrawal. If you only sell to businesses, or only contracts excluded from the right of withdrawal, those contracts need no withdrawal function.

What the function must do (Article 11a)

A clear label: “Withdraw from contract here” or a corresponding, equally unambiguous formulation.
Available throughout the withdrawal period, prominently displayed and easily accessible.
The consumer provides or confirms their name, details identifying the contract, and the email address for the confirmation.
They then confirm through a second function labelled “Confirm withdrawal” or an equally unambiguous formulation.
The trader sends, without undue delay and on a durable medium such as email, an acknowledgement of receipt with the content of the statement and the date and time of its submission.

Option 1 — by hand, with Wix's own tools

Wix's help article on the order cancellation button suggests a page, a form and a button. If you take that route, check:

the wording of the button and of the confirmation, word for word;
that the link is visible on every page for the whole withdrawal period, for example in the footer;
that the form asks for the three details above and has a separate confirmation step;
that the automatic email contains the text of the statement with the date and time;
that you keep a record of every statement.

Option 2 — the app

Cooloff is a free app in the Wix App Market; the site needs a Wix Premium plan. Once installed, it adds to every page the button with the statutory wording in the visitor's language (all 24 EU languages), the form with the prescribed details, and the confirmation step. The acknowledgement goes out by email with the statement, the date and the time; in 22 EU languages (all except Irish and Maltese) it is entirely in that language. Every statement appears in your dashboard, in English, with the time of receipt and a proof file.

Get Cooloff in the Wix App Market

Cooloff Pro (copies to your team, replies in your customer's language) is coming as an option: every shop that installs Cooloff before 1 November 2026 gets Pro free, for good.

What it does not do It does not decide whether a withdrawal is valid, does not replace the withdrawal information in your terms of sale, and does not give legal advice.

Questions

What does it cost?

The app is free; the site needs a Wix Premium plan.

Is a contact form enough?

A generic contact form usually has neither the statutory wording, nor the confirmation step, nor the acknowledgement with date and time. If you adapt one, check the points under option 1.

Does the app make my shop compliant?

Cooloff does not promise that. It provides the withdrawal function and the acknowledgement of receipt; the other obligations, such as the withdrawal information, remain yours. Cooloff does not give legal advice.

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