The statutory withdrawal-button wording, in all 24 EU languages
Article 11a of the Consumer Rights Directive (2011/83/EU, inserted by Directive (EU) 2023/2673) prescribes not only that an online withdrawal function must exist, but how its buttons are labelled. The wording is in the directive itself — and it differs in every official language, because each language version is equally authentic.
Anyone running a shop in more than one EU language needs this table. Assembling it otherwise means opening 24 EUR-Lex pages and copying by hand, and copying by hand is precisely where the errors come from.
CELEX:32023L2673 on EUR-Lex —
Art. 11a(1)(a) and (3) for the buttons, (2)(b) and (c) for the field labels. The rows were read
from the official versions on 2 September 2026. A script refetches all 24 language
versions and asserts that each label appears verbatim in its own version; the run on
10 September 2026 returned 24 of 24.
The two buttons
On the left the button that opens the withdrawal (paragraph 1(a)); on the right the confirmation button at the end of the form (paragraph 3).
| Language | Withdrawal button | Confirmation button |
|---|---|---|
Bulgarian bg | Откажете се от договора тук | Потвърждавам отказа |
Croatian hr | Odustati od ugovora | Potvrditi odustajanje |
Czech cs | Zde odstoupit od smlouvy | Potvrdit odstoupení od smlouvy |
Danish da | Fortryd aftale | Bekræft fortrydelse |
Dutch nl | Hier de overeenkomst herroepen | Herroeping bevestigen |
English en | Withdraw from contract here | Confirm withdrawal |
Estonian et | Taganen lepingust | Kinnitan taganemise |
Finnish fi | Peruuta sopimus tästä | Vahvista peruuttaminen |
French fr | Renoncer au contrat ici | Confirmer la rétractation |
German de | Vertrag widerrufen | Widerruf bestätigen |
Greek el | Πατήστε εδώ για υπαναχώρηση | Επιβεβαίωση υπαναχώρησης |
Hungarian hu | Elállás a szerződéstől | Elállás megerősítése |
Irish ga | Tarraing siar ón gconradh anseo | Dearbhaigh an tarraingt siar |
Italian it | Recedere dal contratto qui | Conferma recesso |
Latvian lv | Atteikties no līguma | Apstiprināt atteikumu |
Lithuanian lt | Atsisakyti sutarties čia | Patvirtinti sutarties atsisakymą |
Maltese mt | Irtira mill-kuntratt hawnhekk | Ikkonferma r-reċess |
Polish pl | Odstąp od umowy tutaj | Potwierdź odstąpienie od umowy |
Portuguese pt | Retrate-se do contrato aqui | Confirmar retratação |
Romanian ro | Retrageți-vă din contract aici | Confirmați retragerea |
Slovak sk | Odstúpiť od zmluvy tu | Potvrdiť odstúpenie od zmluvy |
Slovenian sl | Kliknite tukaj za odstop od pogodbe | Potrdi odstop od pogodbe |
Spanish es | Desistir del contrato aquí | Confirmar desistimiento |
Swedish sv | Ångra avtalet här | Bekräfta frånträde |
The three field labels
Paragraph 2 names the information the form has to collect. The wording below is the directive's own.
| Language | Name | Contract details | Email for the confirmation |
|---|---|---|---|
Bulgarian bg | Име | Данни, идентифициращи договора, от който желаете да се откажете (напр. номер на поръчка) | Електронна поща, на която ще бъде изпратено потвърждението за отказа |
Croatian hr | Ime | Pojedinosti o ugovoru od kojeg želite odustati (npr. broj narudžbe) | E-adresa na koju se šalje potvrda o odustajanju |
Czech cs | Jméno | Údaje o smlouvě, od níž chcete odstoupit (např. číslo objednávky) | E-mail, na který bude zasláno potvrzení o přijetí odstoupení od smlouvy |
Danish da | Navn | Oplysninger, der identificerer den aftale, du ønsker at fortryde (f.eks. ordrenummer) | E-mailadresse, som bekræftelsen af fortrydelsen sendes til |
Dutch nl | Naam | Gegevens ter identificatie van de overeenkomst die u wenst te herroepen (bv. bestelnummer) | E-mailadres waarnaar de bevestiging van de herroeping wordt verstuurd |
English en | Your name | Order number or other details identifying the contract | Email address for the acknowledgement of receipt |
Estonian et | Nimi | Andmed selle lepingu tuvastamiseks, millest soovite taganeda (nt tellimuse number) | E-posti aadress, kuhu saadetakse taganemisteate kättesaamise kinnitus |
Finnish fi | Nimi | Tiedot sopimuksesta, jonka haluat peruuttaa (esim. tilausnumero) | Sähköpostiosoite, johon peruuttamisvahvistus lähetetään |
French fr | Votre nom | Numéro de commande ou autres indications permettant d'identifier le contrat | Adresse e-mail pour l'accusé de réception |
German de | Ihr Name | Bestellnummer oder andere Angaben zur Identifizierung des Vertrags | E-Mail-Adresse für die Eingangsbestätigung |
Greek el | Ονοματεπώνυμο | Στοιχεία που ταυτοποιούν τη σύμβαση από την οποία επιθυμείτε να υπαναχωρήσετε (π.χ. αριθμός παραγγελίας) | Ηλεκτρονική διεύθυνση στην οποία θα αποσταλεί η επιβεβαίωση της υπαναχώρησης |
Hungarian hu | Név | A szerződést azonosító adatok, amelytől el kíván állni (pl. rendelésszám) | E-mail-cím, amelyre az elállás megerősítését küldjük |
Irish ga | Ainm | Mionsonraí lena sainaithnítear an conradh ar mian leat tarraingt siar uaidh (m.sh. uimhir an ordaithe) | Seoladh ríomhphoist chuig a seolfar admháil go bhfuarthas an tarraingt siar |
Italian it | Nome | Informazioni che identificano il contratto dal quale intende recedere (es. numero d'ordine) | E-mail a cui sarà inviata la conferma del recesso |
Latvian lv | Vārds, uzvārds | Informācija, kas ļauj identificēt līgumu, no kura vēlaties atteikties (piem., pasūtījuma numurs) | E-pasta adrese, uz kuru tiks nosūtīts apstiprinājums par atteikuma saņemšanu |
Lithuanian lt | Vardas, pavardė | Sutarties, kurios norite atsisakyti, identifikavimo duomenys (pvz., užsakymo numeris) | El. pašto adresas, kuriuo bus išsiųstas sutarties atsisakymo gavimo patvirtinimas |
Maltese mt | Isem | Dettalji li jidentifikaw il-kuntratt li minnu tixtieq tirtira (eż. numru tal-ordni) | Indirizz tal-email fejn tintbagħat il-konferma tar-reċess |
Polish pl | Imię i nazwisko | Dane identyfikujące umowę, od której chcesz odstąpić (np. numer zamówienia) | Adres e-mail, na który zostanie przesłane potwierdzenie odstąpienia od umowy |
Portuguese pt | Nome | Informações que identifiquem o contrato do qual pretende retratar-se (p. ex. número da encomenda) | E-mail para o qual será enviada a confirmação da retratação |
Romanian ro | Nume | Detalii de identificare a contractului din care doriți să vă retrageți (de ex. numărul comenzii) | Adresa de e-mail la care va fi trimisă confirmarea retragerii |
Slovak sk | Meno | Údaje identifikujúce zmluvu, od ktorej chcete odstúpiť (napr. číslo objednávky) | E-mail, na ktorý sa zašle potvrdenie o prijatí odstúpenia od zmluvy |
Slovenian sl | Ime | Podatki o pogodbi, od katere želite odstopiti (npr. številka naročila) | E-naslov, na katerega bo poslano potrdilo o prejemu odstopa od pogodbe |
Spanish es | Nombre | Datos que identifiquen el contrato del que desea desistir (p. ej. número de pedido) | Correo electrónico al que se enviará la confirmación del desistimiento |
Swedish sv | Namn | Uppgifter som identifierar det avtal du önskar frånträda (t.ex. ordernummer) | E-postadress dit bekräftelsen av frånträdet skickas |
Germany and Austria
Germany — § 356a BGB, in force since 19 June 2026. Paragraph 1 requires the withdrawal function to be labelled „legibly with ‚Vertrag widerrufen‘ or another equivalent unambiguous formulation“; paragraph 3 does the same for the confirmation function with ‚Widerruf bestätigen‘. Paragraph 4 requires the acknowledgement without undue delay on a durable medium, carrying the content of the declaration and the date and time it arrived.
Austria — § 13a FAGG, inserted by BGBl. I Nr. 59/2026, in force
from 1 October 2026 (RIS NOR40279256; Anlage 1 zum FAGG
at NOR40279264). Paragraphs 2 and 4 carry the same two labels;
paragraph 5 the same acknowledgement.
The detail that gets lost in transcription
The English reads “Withdraw from contract here”, the French “Renoncer au contrat ici”, so the deictic is easy to assume everywhere. Six language versions do not have it: Danish, German, Estonian, Croatian, Latvian and Hungarian. That is not a transcription slip — it is what the official texts say. Eighteen versions carry a “here”, six do not. “Completing” one of those six departs from the statutory text.
Reuse
Take this table freely — including for client letters, blog posts and documentation. We ask only for a source note linking back to this page, so that corrections find their way home. If you spot an error, tell us: we will fix it and say what was wrong.
For developers: the same rows are published as machine-readable
eu-withdrawal-button-wording.json
— 24 languages, both buttons, the three field labels, plus a per-language flag for whether the
official version carries a deictic (“here”). Free to use on the same terms: credit with a link.
Who publishes this
The table came out of building Cooloff, a free app on the Wix App Market that puts the withdrawal function into a Wix store. The app uses these exact rows. The table stands on its own — it is just as useful if your shop is not on Wix and you are building the function yourself.